Hello Everyone,

This is to retract a compatibility conclusion I made between the Samsung Epix SGH-i907 Smartphone and Code Factory’s Mobile Speak software, for the blind and low vision. 

In an article I posted to the Mark Taylor Candle Shore BLOG on Sunday, November 9, 2008 entitled “Just A Minute, AT&T Wireless”, I wrote:
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One thing I have noticed on my new Samsung Epix SGH-i907 Smartphone (Blackjack 3) is, with the installation of Code Factory’s Mobile Speak software for the blind and low vision, the volume level of the first two or three seconds of the incoming call notification is very, very low.  I suppose this has something to do with the type of sound card used on the Epix. 

PROBLEM:

By the time the incoming call notification returned to its normal volume level so I could hear it, there was hardly enough time to pick up the phone and answer it before the call was sent to voicemail.  UGGGGGGGG!!!  Believe me, even with the phone sitting beside me on my desk, I started missing at least 40% of my incoming calls.
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Upon conducting further tests and verifying my findings with Epix owners who do not use accessibility software, the initial low volume level of incoming call notification is a bug in the Epix firmware and is, therefore, in no way the result of installing Mobile Speak.

I and others have made Samsung aware that, currently, there is no way to change the incoming call notification from what is referred to as “Increasing Ring” mode.  That is, regardless of the incoming call notification style you select, even though the new style will take effect, ringing will begin at a very low volume level.

I apologize to Code Factory for my initial (incorrect) conclusion. 

Most Sincerely,

Mark