Hello,

When I first read on this list that Handy Tech would no longer be selling Code Factory’s Mobile Speak licenses, I was truly surprised. 

I called Kelly Dunn, the support specialist at Handy Tech, regarding this.

In short, Kelly told me that the main reason why they are no longer selling MSS licenses is because they cannot afford to do so given that Code Factory has partnered with A T & T.  That is, A T & T can sell the licenses at a subsidized rate–in effect, undercutting smaller vendors.  Further, even though customers are purchasing their licenses from A T & T, they call smaller vendors like Handy Tech for technical support. 

As most of us know, one of the highest costs of doing business is technical support.  It is the primary reason why so many companies have outsourced their tech support teams to countries like India. 

Without being compensated, smaller vendors like Handy Tech, simply cannot afford to support A T & T customers. 

Please note the following two points:

1.
I told Kelly that I was going to send a post of our conversation to the list so no confidence has been breached. 

2.
Kelly informed me that Code Factory has requested a meeting with Handy Tech to discuss this matter further.  So perhaps Handy Tech is not out of the MSS game just yet. 

Until Next Time,

Mark

CONTACT INFORMATION FOR HANDY TECH:

Handy Technology Inc
1349 Pike Lake Drive
New Brighton, MN 55112
(651) 636-5184 Voice
(866) 347-8249 Fax
info@triumphonic.com
www.handytech.us