QUESTION:
During my latest recording of a Mobile Geo podcast, I was forced to restart the phone while Geo was speaking.  In effect, the system was frozen. 

Upon restarting the phone, to my dismay, I discovered that the Start Menu shortcut keys had been disabled.  That is, before the Geo lock-up, from the Start Menu, I could simply tap the letter M for Mobile Geo or O for Mobile Speak or F for File Explorer or W for Windows Media player.  In fact, upon pressing the Start Menu, Mobile Speak would read the Hotkey available.  For example, it would say, “Mobile Geo, M”. 

After the Geo Lock-up, none of the shortcuts are available.  When I attempt to tap a letter, I get a beep.  Also, Mobile Speak no longer reads the shortcut keys.  Now it just says, as I scroll down the Start Menu, “Mobile Geo.” 

Has anyone else experienced this issue?  This problem occurred once before, in the previous version of Geo but, upon a hard reset, the shortcut keys were restored. 

Last time, I uninstalled Geo and I think I uninstalled MSP but the only thing that solved the problem was a hard reset.  I have already attempted to use the restore default feature in MSP, this time.

Other than hard-resetting my device, how can I restore this functionality? 

Thank you.

ANSWER:
It’s a very strange situation. But under some very specific conditions a system lockup could affect to what you’re referring.

Do the following: 

1.
With your preferred Windows Mobile Registry Editor, browse to:
HKEY_CURRENT_USER/Software/Microsoft/Shell.

2.
Locate the Key labeled “HasKeyboard”.

3.
Change its value from 0 to 1.

4.
Be sure to save the changes and restart the device.